Develop Organizations
through People!

When our face speaks volumes!

31.03.2016 Melanie Schettke 0
When our face speaks volumes!

When our face speaks volumes!

Do you know this: You talk to a person who tells you how well things are going at work, how great colleagues are at each other, how excellent the training opportunities are - and yet, you are sceptical! Why?

Because the facial expression of your counterpart does not match what it conveys to you, even if only for a millisecond! This is called "non-verbal communication" in technical jargon.

The better you understand non-verbal communication, the better you understand your interlocutor.

Our face can produce up to 7,000 different facial expressions. It is a depot for "hidden", non-verbal communication.

We continuously send out signals with the help of our facial features. But verbal and non-verbal communication do not always coincide. This leads to uncertainty and friction.

Whoever learns to interpret facial expressions can communicate more effectively. The four behavior dimensions Dominant, Initiative, Steady and Conscientious are recognizable by characteristic facial features. We show you how to identify dominant and constant behavioral tendencies in the face of your counterpart:

1. dominance
It is well known that dominant people like to keep track, they tend to control others. In addition, they are highly competitive and strive to remove obstacles.

These basic tendencies are underlined by their typical facial features. Vertical wrinkles between the eyebrows and compressed, closed lips are characteristic. In addition, dominant behaviour is often expressed by raised eyebrows or fixed eyes.

2. constancy
People with the behavioral tendency "steadiness" try to flatter others and hope to be praised. They perceive difficulties in advance and often believe that resistance is futile.

Light, horizontal lines on the forehead are therefore characteristic of steady persons. The inner corners of the eyes are raised and show attention, while the eyebrows are not moved. Smiling to worried eyes additionally underline the constant behaviour. Slightly compressed lips with slightly tightened corners of the mouth are further characteristics.

Whether in a sales conversation or a job interview: unconscious signals from the interviewee can be essential for understanding.

Therefore, in addition to the verbal messages, pay attention to the facial features of your counterpart. How does your interviewer express and behave? What behavioural tendencies do you recognise in facial expressions?

For example, do you see horizontal or vertical forehead wrinkles? This gives you a more objective impression of your counterpart and allows you to adapt your behaviour accordingly. Communication can be steered in the desired direction without friction losses.

Leave a Reply

Your email address will not be published. Required fields are marked *

More topics on the blog:

Employee training – methods and tips


Qualified knowledge is the basis for professional work and must be acquired on every floor of a company. Regular training is therefore essential. Safety precautions or other news relevant to ...Read More

What is change? – An interview with psychologist Dr. Lana Ott


What is change? - An interview with psychologist Dr. Lana Ott Your file is ready for download:Read More

The 7 biggest mistakes you should avoid in the sales talk


We constantly encounter the topic of selling in our everyday lives:  Whether at the bakery in the morning, in the supermarket at lunchtime or in the restaurant in the evening ...Read More