When listening to the experiences of most trainers, there is a clear winner among the platforms, and that’s Zoom. It’s currently under some scrutiny in the press. From our perspective, everyone needs to form their own opinion about it. There isn’t a clear-cut “critical” or “non-critical” stance. At persolog, we use Zoom. Nevertheless, there are other platforms that can be used. Here’s a selection with the pros and cons that trainers are familiar with.
Zoom (www.zoom.us)
Pros: Recording capability, very stable internet connection, group work possible, integrated whiteboard, interactive presentation, chat function, has everything needed for a seminar.
Cons: Quickly requires the paid version; for most individual trainers, the Pro version will suffice; app download required (which isn’t stored, but download is necessary); depending on the package, there are limits on group meetings.
Cost: Free basic version; Pro version $14.99 per month; $19.99 for Business version.
Webex (www.webex.com)
Pros: From the same developer as Zoom, also good, but from our experience, Zoom is better; easy to use, promises high security.
Cons: Fewer features compared to, for example, Skype for Business, Zoom, or GoToMeeting; relatively expensive compared to other tools if many special applications are needed.
Cost: Free app for mobile devices, various prices starting from $19 per month.
Skype / Skype for Business
Pros: Familiarity, well-known usage, high acceptance; Skype for Business has various features and is integrated into Office 365.
Cons: Relatively unstable, frequent disruptions, turning on and off can be difficult; many features are not available, recordings only possible via a separate tool.
Cost: Free basic version, Business variant integrated into Office 365, otherwise around €5 per month.
Adobe Connect
Pros: Many things are possible; has the most features; Outlook-supported – easy invitation of participants; files and documents can be shared during the meeting; whiteboard possible.
Cons: Relatively complex, not very intuitive, relatively expensive.
Cost: Price per package between €46 and €340 per month (most expensive package “Adobe Connect Learning” €340).
Google Hangouts
Pros: Compatible with Mac OS X, Windows, Google Chrome, Ubuntu, and other Debian-based distributions; limited functions.
Cons: Google account required for use.
Cost: Basic €4.68/month, Business €9.36/month, Enterprise €23/month.
Google on Air
Pros: Usable from mobile devices.
Cons: Not suitable for group conversations; seems outdated, thus less attractive due to uncertain future.
Cost: Free to use.
Vitero
Pros: Promise high security, as it is based in Germany; many possibilities; performance packages can be flexibly compiled.
Cons: It is necessary to carefully determine which functions are needed; high time investment.
Cost: No specific prices. Only available upon request.
Microsoft Teams
Pros: Great for internal communication, breakout sessions possible.
Cons: Currently relatively unstable due to high frequency, Microsoft will likely adjust soon; guests have limited functions.
Cost: Included in Office 365 and also free for guests within the Teams.
